LEGAL
TERMS & CONDITIONS
INTRODUCTION
These Terms & Conditions govern your use of our services. By using our services, you agree to these terms.
RESERVATIONS
Reservations can be made by contacting our reservations team via phone call or e-mail. All reservations are subject to availability.
CHILD POLICY
Child Policy: Up to 7 years old, free of charge (max. 2 children)
PET POLICY
Pets are allowed (limited to dogs and cats). Pet fee is ₱2,500 / pet / night
PWD / SENIOR DISCOUNT POLICY
Persons with disability and senior discount of 20% applicable to all bookings.
CHECK-IN AND CHECK-OUT
Check-in time is from 2:00 PM and check-out time is until 12:00 PM. Requests for early check-in / late check-out will be subject to availability and confirmation with our Front-Desk Manager, and may incur a fee (see below).
Early check-in between 2:00am - 9:59am will be charged the full room rate.
Early check-in between 10:00am - 12:00pm will be charged half of the room rate.
Late check-out of less than 4 hours will be charged half of the room rate.
Late check-out of more than 4 hours will be charged the full room rate.
All guests are requested to present their Government issued ID or valid Passport and Visa for Foreign Nationals upon arrival.
CANCELLATIONS
Upon confirmation of your booking and signing of the agreement, cancellation shall no longer be accepted.
In case of cancellation, the client agrees to pay the cancellation charge equivalent to the total guaranteed cost.
PAYMENT
We accept all major credit cards and bank transfer for payment. Full payment is required upon booking.
BANK TRANSFER
All deposited payments to be made payable to LE DREAM HOTEL, through BANCO DE ORO (VIGAN BRANCH).
Savings Account: 008228003556
Please scan and email validated deposit slip to us for payment confirmation.
GUEST CONDUCT
Guests are expected to behave in a respectful manner and not cause disturbance to other guests. We reserve the right to refuse service or evict any guest who does not adhere to this conduct.
LIABILITY
Le Dream Hotel is not responsible for any loss, damage, or injury that may occur during your stay. Guests are responsible for their own belongings.
CHANGES TO TERMS & CONDITIONS
We reserve the right to change these Terms & Conditions at any time without prior notice. The current version of the Terms & Conditions will always be available on our website.
SAFETY & SECURITY
INTRODUCTION
At Le Dream Hotel, your safety and security are our top priorities. We are committed to providing a safe and secure environment for our guests and staff.
GUEST RESPONSIBILITIES
We request our guests to contribute to the overall safety and security of the hotel:
- Keep your room key card secure at all times.
- Do not leave valuables unattended in public areas.
- Report any suspicious activity to hotel staff immediately.
CONTACT US
If you have any questions or concerns about safety and security at Le Dream Hotel, please do not hesitate to contact us. Your peace of mind is important to us.
PRIVACY POLICY
INTRODUCTION
Welcome to Le Dream Hotel. We respect your privacy and want to protect your personal information. This Privacy Policy explains how we collect, use, and disclose your information.
INFORMATION COLLECTION
When you use our services, we may collect the following types of information:
PERSONAL INFORMATION:
We collect personal information that you provide to us such as name, email address, phone number, and payment information.
INFORMATION USE
We use the information we collect for various purposes, including:
- To provide our services to you.
- To communicate with you about your use of our services.
- To improve our services.
INFORMATION SHARING
We do not sell or rent your personal information to third parties. We may share your information with third parties in the following circumstances:
- With your consent.
- To comply with legal obligations.
- To protect and defend our rights and property.
SECURITY
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us.
SUPPLIER CODE OF CONDUCT
INTRODUCTION
This Supplier Code of Conduct (“Code”) sets forth the principles and standards of Le Dream Hotel for all suppliers, vendors, contractors, consultants, agents, and other providers of goods and services who do, or seek to do, business with Le Dream Hotel (“Suppliers”).
COMPLIANCE WITH LAWS
Suppliers must comply with all applicable laws and regulations in the countries in which they operate.
BUSINESS INTEGRITY
Suppliers must conduct their business in an ethical manner. They must not engage in any form of corruption, bribery, fraud, or other illegal practices.
LABOR PRACTICES
Suppliers must respect the rights of their employees and treat them with dignity and respect. This includes:
- No child labor or forced labor.
- Fair wages and benefits.
- Safe and healthy working conditions.
- Freedom of association and collective bargaining.
ENVIRONMENTAL RESPONSIBILITY
Suppliers must operate in an environmentally responsible manner. They should strive to minimize their environmental impact through efficient use of resources and reduction of waste.
CONFIDENTIALITY
Suppliers must protect the confidential information of Le Dream Hotel and its customers.
MONITORING AND COMPLIANCE
Le Dream Hotel reserves the right to verify Suppliers' compliance with this Code. Non-compliance may result in termination of the business relationship.
CONTACT US
Check-in: 2:00 PM
Check-out: 12:00 PM
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